Help Centre

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Help Centre

Shopify Help Centre

Shopify Help Centre

If you are a GoGenerosity Shopify business partner you will find everything you need to know here.

Getting started

What do I need to do to set up?

When and how is my online prompt activated?

How do I select my charity partner?

How to stop GoGenerosity pay-it-forward product from being discounted?

GoGenerosity product is not auto fulfilling in your inventory system?

How to hide GoGenerosity pay-it-forward product from product pages

How do I display my impact stats on my Social Impact page?

How do I update my widget copy & dollar amounts being displayed?

What to do if the pay-it-forward widget falls off your site when updating your theme?

How to customize the product title?

How to display a charity logo on the widget?

Can we receive donations at our in-store Shopify POS?

Why the pay-it-forward product is set to $1?

My donations seem quite low, how can I fix this?

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Shopify gift cards & distributions

How do I know when my charity has redeemed the gift cards?

How do I distribute my goods?

How do I create gift cards in Shopify?

What are the requirements for a GoGenerosity-Shopify gift card?

My account details

Where can I see a record of my corporate donations?

I forgot my login email or password

How can I update my card details

What is my pay-it-forward balance

My logo or trading name has changed

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Pay-it-forward information

What is a corporate donation?

How can I increase my pay-it-forward donations

How do I know how many people have paid it forward?

How to add GoGenerosity to Rebuy

Turning customer loyalty points into pay-it-forward donations

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Accounting & reconciliation

How should I account for pay-it-forward donations

Does the pay-it-forward product attract Tax?

My charity partner(s)

How do I change my charity partner or add a new partner

Can I give to a charity that’s not part of GoGenerosity?

My Generosity HUB and GoGenerosity Stories

What’s my Generosity HUB?

When do I get stories?

Security

Activating Fraud Prevention Capability at Checkout?

Loyalty

How to donate Smile.io loyalty points