With GoGenerosity, customers can now do more with their loyalty points. In addition to redeeming them for rewards, they have the option to donate to a charity partner, transforming everyday shopping into real impact.
Follow the straightforward steps below to enable the donation feature in your Smile.io loyalty app on your Shopify store.
Prerequisites
✅ Have an active Smile.io subscription
✅ Have an active GoGenerosity subscription
✅ Chosen your charity partner
If you haven’t yet completed these steps, please reach out to our team at sales@gogenerosity.com to get started.
Initial Setup - Creating a Loyalty Product
Within your Shopify Store Admin, click on:
- Apps
- Pay-it-forward
- Integrations
- Click on ‘Create loyalty product’ & create
- If required, you can then click on the ‘GoGenerosity Loyalty Donation’ product to customise (or access via the Shopify product library). Please keep the following in mind:
-
You may update the loyalty product title as you would with any other Shopify product, however, for functionality purposes you MUST keep the word 'GoGenerosity' in the title
- If you only have one charity you can customise the product 'Media' image with your charities logo. However, if you have multiple charities (maximum of three recommended) please leave the 'Media' image as the default stock image
-
Program Setup in Smile.io
Within the ’Smile.io’ App, click on:- Program
- Redeem Points > Add ways to redeem
- Free product
- Edit & Customise the Program:
- Set Name (Customise Product Name) > eg: $5 Donation to [Charity Name] > Update
- Choose a product from you store > Browse > Search for the ‘GoGenerosity Loyalty Donation' that you've just created and Add
- Points Cost & Discount value > $5 is the base donation as set in the GoGenerosity Loyalty Product you have set up, however, you can adjust the points cost at your discretion > recommended setup is: 100 points = $5
- Icon > Upload your own > Add charity logo
- Once completed click on Create & Save
- Set Name (Customise Product Name) > eg: $5 Donation to [Charity Name] > Update
All set - customers can now donate their loyalty points to have real impact! 😊
Customisation
- Multiple charities (maximum of three recommended):
- For each charity you'll need to repeat steps in 'Program Setup in Smile.io' by selecting ‘Add ways to redeem’ for each one
- The 'Media' image for the 'GoGenerosity Loyalty Product' in your product library must remain the default stock image. However, we recommend customising the 'Media' image for each individual program to match your charity partner
- The points to dollar ratio must remain consistent across all programs/ charities
- If multiple charities are selected, donations will be split evenly between them
- ***As outlined earlier in this Help Article, if you do plan to include multiple charities please notify support@gogenerosity.com in advance, as additional setup is required by our team before the above steps can be completed.
Need Help?
If you run into any issues, our team is here to help. You can email us at support@gogenerosity.com or, if you prefer, we can send a collaboration request to your store admin. Once accepted, our development team can assist.