--- title: How to donate Smile.io loyalty points description: With GoGenerosity, customers can now do more with their loyalty points. In addition to redeeming them for rewards, they have the option to donate to a charity partner, transforming everyday shopping into real impact. --- [Skip to content](https://help.gogenerosity.com/smile.io-help-article#main-content) English Show submenu for translations [Contact us](https://help.gogenerosity.com/kb-tickets/new?hsLang=en) ![GoGen\_LOGO\_Circle-04.png\]](https://help.gogenerosity.com/hs-fs/hubfs/GoGen_LOGO_Circle-04.png?height=50&name=GoGen_LOGO_Circle-04.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://help.gogenerosity.com/kb-tickets/new) - Back to gogenerosity.com Back to gogenerosity.com Hi! How can we help? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.gogenerosity.com/?hsLang=en) 2. [Shopify Help Centre](https://help.gogenerosity.com/shopify-help-centre?hsLang=en) 3. [Loyalty](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#loyalty) # How to donate Smile.io loyalty points ## With GoGenerosity, customers can now do more with their loyalty points. In addition to redeeming them for rewards, they have the option to donate to a charity partner, transforming everyday shopping into real impact. Follow the straightforward steps below to enable the donation feature in your Smile.io loyalty app on your Shopify store.   **Prerequisites** ✅ Have an active [Smile.io](http://Simile.io) subscription ✅ Have an active GoGenerosity subscription ✅ Chosen your charity partner If you haven’t yet completed these steps, please reach out to our team at [sales@gogenerosity.com](mailto:sales@gogenerosity.com) to get started.   **Initial Setup - Creating a Loyalty Product** Within your Shopify Store Admin, click on: - Apps - GoGenerosity (Pay-it-forward) - Integrations - Click on ‘Create loyalty product’ to create ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-17%20at%203-38-33%20PM%20copy-png.png?width=688&height=588&name=Screenshot%202025-09-17%20at%203-38-33%20PM%20copy-png.png) - Click on the ‘GoGenerosity Loyalty Donation’ product to customize (or access via the Shopify product library): - Loyalty Product Title - Update as you would with any other Shopify product eg: $5 Donation to \[Charity Name\]. IMPORTANT: For reporting purposes our app automatically applies a vendor tag of 'loyalty' & 'donation' when the GoGenerosity Loyalty Donation product is created. Please ensure this tag is not removed - Media' image - Update with your charities logo ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-17%20at%203-55-55%20PM%20copy-png.png?width=688&height=526&name=Screenshot%202025-09-17%20at%203-55-55%20PM%20copy-png.png) **Program Setup in Smile.io** Within the ’Smile.io’ App, click on: - Program ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-17%20at%203-44-43%20PM%20copy%202-png.png?width=688&height=419&name=Screenshot%202025-09-17%20at%203-44-43%20PM%20copy%202-png.png) - Redeem Points \> Add ways to redeem ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-17%20at%203-44-43%20PM%20copy-png.png?width=688&height=419&name=Screenshot%202025-09-17%20at%203-44-43%20PM%20copy-png.png) - Free product ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-17%20at%203-46-40%20PM%20copy-png.png?width=688&height=576&name=Screenshot%202025-09-17%20at%203-46-40%20PM%20copy-png.png) - Edit & Customise the Program: - Set Name (Customise Product Name) \> eg: $5 Donation to \[Charity Name\] \> Update ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-17%20at%204-08-50%20PM%20copy-png.png?width=688&height=475&name=Screenshot%202025-09-17%20at%204-08-50%20PM%20copy-png.png) - - Choose a product from you store \> Browse \> Search for the ‘GoGenerosity Loyalty Donation' that you've just created and Add - Points Cost & Discount value \> $5 is the base donation as set in the GoGenerosity Loyalty Product you have set up, however, you can adjust the points cost at your discretion \> recommended setup is: 100 points = $5 - Icon \> Upload your own \> Add charity logo ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-17%20at%203-49-16%20PM%20copy-png.png?width=688&height=481&name=Screenshot%202025-09-17%20at%203-49-16%20PM%20copy-png.png) - Once completed click on Create & Save   **All set - customers can now donate their loyalty points to have real impact! 😊**   **Multiple Charities** (maximum of three recommended) - As outlined earlier, if you do plan to include multiple charities please notify support@gogenerosity.com in advance, as additional setup is required by our team before the steps can be completed - You'll need to duplicate the 'Loyalty Product' for each additional charity. To do this click on:  - Products - Select the 'Loyalty Product' you originally created - Duplicate - Update Title eg: $5 Donation to \[New Charity Name\] - Duplicate Product - Update 'Media' image with charity logo - You'll then need to create a new 'Program' for each additional charity (as per steps under the 'Program Setup in Smile.io' section). Please note: - - When you are customizing the program and 'choosing a product from the store', ensure you choose the correct & correlating product for that charity - The points to dollar ratio must remain consistent across all programs/ charities - If multiple charities are selected, all donations will be split evenly between them   **Need Help?** If you run into any issues, our team is here to help. You can email us at [support@gogenerosity.com](mailto:support@gogenerosity.com) or, if you prefer, we can send a collaboration request to your store admin. Once accepted, our development team can assist. - [Shopify Help Centre](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#main-content) - [Getting started](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#getting-started) - [Shopify gift cards & distributions](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#shopify-gift-cards-distributions) - [My account details](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#my-account-details) - [Pay-it-forward information](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#pay-it-forward-information) - [Accounting & reconciliation](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#accounting-reconciliation) - [My charity partner(s)](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#my-charity-partners) - [My Generosity HUB and GoGenerosity Stories](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#my-generosity-hub-and-gogenerosity-stories) - [Security](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#security) - [Loyalty](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#loyalty) - [Charity Partner Help Centre](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#main-content) - [The model](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#the-model) - [What do charities get?](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#what-do-charities-get) - [My business partner(s)](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#my-business-partners) - [Distributions of products and services](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#distributions-of-products-and-services) - [My Generosity Hub and GoGenerosity Stories](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#my-generosity-hub-and-gogenerosity-stories) [![Chill listening crop-3](https://help.gogenerosity.com/hs-fs/hubfs/GoGen-Green%20Circle-XL.png?width=24&height=24&name=GoGen-Green%20Circle-XL.png "Chill listening crop-3")](http://www.gogenerosity.com?hsLang=en) gogenerosity.com Help Center Copyright © 2026, GoGenerosity