With GoGenerosity, customers can now do more with their loyalty points. In addition to redeeming them for rewards, they have the option to donate to a charity partner, transforming everyday shopping into real impact.
Follow the straightforward steps below to enable the donation feature in your Smile.io loyalty app on your Shopify store.
Prerequisites
✅ Have an active Smile.io subscription
✅ Have an active GoGenerosity subscription
✅ Chosen your charity partner
If you haven’t yet completed these steps, please reach out to our team at sales@gogenerosity.com to get started.
Initial Setup - Creating a Loyalty Product
Within your Shopify Store Admin, click on:
- Apps
- Pay-it-forward
- Integrations
- Click on ‘Create loyalty product’ to create
- Click on the ‘GoGenerosity Loyalty Donation’ product to customize (or access via the Shopify product library):
- Loyalty Product Title - Update as you would with any other Shopify product eg: $5 Donation to [Charity Name]. IMPORTANT: For reporting purposes our app automatically applies a vendor tag of 'loyalty' & 'donation' when the GoGenerosity Loyalty Donation product is created. Please ensure this tag is not removed
-
Media' image - Update with your charities logo
Program Setup in Smile.io
Within the ’Smile.io’ App, click on:- Program
- Redeem Points > Add ways to redeem
- Free product
- Edit & Customise the Program:
- Set Name (Customise Product Name) > eg: $5 Donation to [Charity Name] > Update
- Set Name (Customise Product Name) > eg: $5 Donation to [Charity Name] > Update
-
- Choose a product from you store > Browse > Search for the ‘GoGenerosity Loyalty Donation' that you've just created and Add
- Points Cost & Discount value > $5 is the base donation as set in the GoGenerosity Loyalty Product you have set up, however, you can adjust the points cost at your discretion > recommended setup is: 100 points = $5
- Icon > Upload your own > Add charity logo
- Once completed click on Create & Save
All set - customers can now donate their loyalty points to have real impact! 😊
Multiple Charities (maximum of three recommended)
- As outlined earlier, if you do plan to include multiple charities please notify support@gogenerosity.com in advance, as additional setup is required by our team before the steps can be completed
- You'll need to duplicate the 'Loyalty Product' for each additional charity. To do this click on:
- Products
- Select the 'Loyalty Product' you originally created
- Duplicate
- Update Title eg: $5 Donation to [New Charity Name]
- Duplicate Product
- Update 'Media' image with charity logo
- You'll then need to create a new 'Program' for each additional charity (as per steps under the 'Program Setup in Smile.io' section). Please note:
-
- When you are customizing the program and 'choosing a product from the store', ensure you choose the correct & correlating product for that charity
- The points to dollar ratio must remain consistent across all programs/ charities
- If multiple charities are selected, all donations will be split evenly between them
Need Help?
If you run into any issues, our team is here to help. You can email us at support@gogenerosity.com or, if you prefer, we can send a collaboration request to your store admin. Once accepted, our development team can assist.