Theme updates may result in our pay-it-forward widget no longer displaying on your site.
If you do notice your widget is no longer showing please get in touch with our team at support@gogenerosity.com and we will get the widget back live for you accordingly.
Further information and troubleshooting:
Some common reasons why our pay-it-forward widget may not longer display and what you can do:
1/ Updating your theme to a new version: This can update your theme code and remove underlying customisations, including that of our widget. In this case by reaching out to us we will re-apply the customisations.
2/ If you're using version control then our theme customisations may also be overridden. In this case it is recommended that you create a custom theme branch that we will apply the changes to. This can then be merged in by your in-house or 3rd-party developers so that it is maintained in future updates.