For Shopify customers who may have an integration that auto fulfils products and orders; the marking of our GoGenerosity product as a digital product may complicate this.
Our recommendation for customers who encounter this is to mark our GoGenerosity product as a physical product in the product interface.
If the customer uses third party warehouse management software (e.g. such as Cin7) then we’ve seen another option is for them to configure the product as a “non inventory” item.
NOTE: We now offer advanced configuration for customers who wish to explicitly have GoGenerosity items marked as automatically fulfilled via a Shopify auto fulfilment. The steps required are quite technical and will require 15-30 minutes to setup. Please email us at support@gogenerosity.com so that we can assist.