---
title: How to donate Yotpo loyalty points
description: With GoGenerosity, customers can now do more with their loyalty points. In addition to redeeming them for rewards, they have the option to donate to a charity partner, transforming everyday shopping into real impact.
---

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3. [Loyalty](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#loyalty)

# How to donate Yotpo loyalty points

## With GoGenerosity, customers can now do more with their loyalty points. In addition to redeeming them for rewards, they have the option to donate to a charity partner, transforming everyday shopping into real impact.

Follow the straightforward steps below to enable the donation feature in your Yotpo loyalty app on your Shopify store.

 

**Prerequisites**

✅ Have an active Yotpo subscription

✅ Have an active [Redeem Points (Free Products)](https://support.yotpo.com/docs/guide-to-the-redeem-points-modules) page set up **or** a separate [Redeem Points](https://support.yotpo.com/v1/docs/adding-the-free-products-widget-to-your-store) widget (👉 also see [Offering Free Products as Rewards on Shopify](https://support.yotpo.com/v1/docs/offering-free-products-as-rewards-on-shopify)' if needed)

✅ Have an active GoGenerosity subscription

✅ Chosen your charity partner

If you haven’t yet completed these steps, please reach out to our team at [sales@gogenerosity.com](mailto:sales@gogenerosity.com) to get started.

 

**Initial Setup - Creating a Loyalty Product**

Within your Shopify Store Admin, click on:

- Apps
- GoGenerosity
- Integrations
- Click on ‘Create loyalty product’ to create

![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-26%20at%2010-15-51%20AM%20copy-png.png?width=688&height=574&name=Screenshot%202025-09-26%20at%2010-15-51%20AM%20copy-png.png)

- Click on the ‘GoGenerosity Loyalty Donation’ product to customize (or access via the Shopify product library):  
    - Loyalty Product Title - Update as you would with any other Shopify product eg: $5 Donation to \[Charity Name\]. IMPORTANT: For reporting purposes our app automatically applies a vendor tag of 'loyalty' & 'donation' when the GoGenerosity Loyalty Donation product is created. Please ensure this tag is not removed
    - 'Media' image - Update with your charities logo

![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-26%20at%2010-17-09%20AM%20copy-png.png?width=688&height=516&name=Screenshot%202025-09-26%20at%2010-17-09%20AM%20copy-png.png)

 

**Rewards Setup in Yotpo**

Within your Shopify Admin, navigate to the Yotpo App, click on:

- Apps
- Yotpo Loyalty & Rewards
  
  ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-26%20at%2010-20-57%20AM%20copy-png.png?width=688&height=554&name=Screenshot%202025-09-26%20at%2010-20-57%20AM%20copy-png.png)

 Once on the new web address, click on:

- Manage Program
- Rewards Program
- Create reward
  
  ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-26%20at%2010-24-14%20AM%20copy-png.png?width=688&height=593&name=Screenshot%202025-09-26%20at%2010-24-14%20AM%20copy-png.png)
- Reward Type \> Select 'Free Product' \> Next
- Search the 'Loyalty Product' created earlier \> Select product \> Add
- Click on the product and ensure all details are correct: 
    - Reward Stock \> add as eg:100,000
    - Cost in points \> adjust at your discretion \> recommended setup eg:100 points
- Save
  
  ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-26%20at%2011-17-17%20AM%20copy-png.png?width=688&height=267&name=Screenshot%202025-09-26%20at%2011-17-17%20AM%20copy-png.png)

 

**Display Options & Final Checks**

To check how this will display and to update, click on:

- Display On-site
- Rewards Page
- 'Edit' page (should already be one there)
  
  ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-26%20at%2010-59-09%20AM%20copy-png.png?width=688&height=372&name=Screenshot%202025-09-26%20at%2010-59-09%20AM%20copy-png.png)
- Redeem Points (Free Products)
- Layout: 
    - Select the products you want to appear in the module \> Select reward you have just added \> Update
    - Product Layout \> We recommend this product sits first in the 'free product' section. If you have more than one charity we suggest creating a new widget (see 'Multiple Charities' section below for more on this)

- Customize product appearance: 
    - To customize \> Select the product to customise \> Customize \> Update
    - You can update the logo here however you shouldn't need to, as you would have updated the Loyalty Product 'Media' Image earlier
    - If you update the product name it will also update the reward name in the 'Manage Program' section
- **IMPORTANT:** to save updates please ensure you click 'Publish'. Edits will be lost if not Published.
  
  ![](https://help.gogenerosity.com/hs-fs/hubfs/Screenshot%202025-09-26%20at%2011-10-27%20AM%20copy-png.png?width=688&height=316&name=Screenshot%202025-09-26%20at%2011-10-27%20AM%20copy-png.png)

 

**All set - customers can now donate their loyalty points to have real impact! 😊**

 

**Multiple Charities**

- As outlined earlier, if you do plan to include multiple charities please notify support@gogenerosity.com in advance, as additional setup is required by our team before the above steps can be completed
- You'll need to duplicate the 'Loyalty Product' for each charity. To do this click on: 
    - Products
    - Select the 'Loyalty Product' you originally created
    - Duplicate
    - Update Title eg: $5 Donation to \[New Charity Name\]
    - Duplicate Product
    - Update 'Media' image with charity logo
    - You'll then need to complete the normal steps above to add a 'New Reward' and add this to the 'Rewards Page' so it displays

- We recommend adding a new widget/ section. See help article: [Adding the Free Products Widget to Your Store](https://support.yotpo.com/docs/adding-the-free-products-widget-to-your-store)
  
    - Suggested Header Text eg: Donate to Charities

- If multiple charities are selected, all donations will be split evenly between them

 

**Need Help?**

If you run into any issues, our team is here to help. You can email us at [support@gogenerosity.com](mailto:support@gogenerosity.com) or, if you prefer, we can send a collaboration request to your store admin. Once accepted, our development team can assist.

- [Shopify Help Centre](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#main-content)

    - [Getting started](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#getting-started)
    - [Shopify gift cards & distributions](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#shopify-gift-cards-distributions)
    - [My account details](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#my-account-details)
    - [Pay-it-forward information](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#pay-it-forward-information)
    - [Accounting & reconciliation](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#accounting-reconciliation)
    - [My charity partner(s)](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#my-charity-partners)
    - [My Generosity HUB and GoGenerosity Stories](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#my-generosity-hub-and-gogenerosity-stories)
    - [Security](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#security)
    - [Loyalty](https://help.gogenerosity.com/shopify-help-centre?hsLang=en#loyalty)
- [Charity Partner Help Centre](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#main-content)

    - [The model](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#the-model)
    - [What do charities get?](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#what-do-charities-get)
    - [My business partner(s)](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#my-business-partners)
    - [Distributions of products and services](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#distributions-of-products-and-services)
    - [My Generosity Hub and GoGenerosity Stories](https://help.gogenerosity.com/charity-partner-help-centre?hsLang=en#my-generosity-hub-and-gogenerosity-stories)

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