Help Centre

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Help Centre

I am an IN STORE business partner

I am an IN STORE business partner

If you have GoGenerosity in a physical location you will find everything you need to know here.

Getting Started

What do I need to do to set up GoGenerosity?

How do I select my charity partner?

How do I distribute?

How do I distribute my goods/services?

My account details

Where can I see a record of my corporate donations?

How can I update my card details?

What is my pay-it-forward balance?

My logo or trading name has changed

What if I forgot my password or I can’t login?

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Pay-it-forward information

Can I receive pay it forwards in cash or from other terminals?

What is a corporate donation?

How can I increase my pay-it-forwards?

My charity partner(s)

How do I change my charity partner or add a new partner?

Can I give to a charity that’s not part of GoGenerosity?

My Generosity Hub and GoGenerosity Stories

When do I get stories and how do I see them?

What’s my Generosity Hub and how are stats calculated?

Point-of-sale tablets

My tablet isn’t updating

Do I get a tablet?

How to set up your Generosity Hub on your tablet?

Accounting and Invoicing

How to journal GoGenerosity when using the donations and code it from liability to sale

Checking your GoGenerosity Balance on Xero

How to add GoGenerosity to your Invoices

How to add GoGenerosity to your quotes

How to set up a GoGenerosity Product in Xero

Adding GoGenerosity to your Chart of Accounts

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