Help Centre

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Help Centre

I am an ECOMMERCE business partner

I am an ECOMMERCE business partner

If you have GoGenerosity in an online store you will find everything you need to know here.

Getting started

When and how is my online prompt activated?

How do I select my charity partner?

What do I need to do to set up?

How do I distribute?

What are the requirements for a GoGenerosity-Shopify gift card?

How do I create gift cards in Shopify?

How do I know when my charity has redeemed?

How do I distribute my goods?

My account details

Where can I see a record of my corporate donations?

I forgot my login email or password

How can I update my card details

What is my pay-it-forward balance

My logo or trading name has changed

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Pay-it-forward information

How do I know how many people have paid it forward?

What is a corporate donation?

How can I increase my Pay It Forwards

My charity partner(s)

How do I change my charity partner or add a new partner

Can I give to a charity that’s not part of GoGenerosity?

My Generosity Hub and GoGenerosity Stories

When do I get stories?

What’s my Generosity Hub?